Common questions

It starts professional matching and is separate from the professional's charges. It is refunded if no professional accepts your request.

Each professional sets a standard and emergency call-out, hourly rate and included time where applicable. The selected rate is fixed when the job is accepted.

Yes, if diagnosis shows that extra labour or materials are needed. Any revised itemised quote must be accepted before that work starts.

Only active approved contractors with matching trades, services, availability and service area are eligible. Distance, workload and response history affect ranking.

Before you approve a professional, the booking fee is refundable. After approval or travel starts, the cancellation policy shown to you applies.